CANCELLATION POLICY

Last updated: July 27, 2024

By booking an appointment through our platform, you are acknowledging your understanding of the policy, the requirements, and are subject to the following terms:

Appointments can be canceled by you, the cardholder, without a cancellation fee being applied if commenced a minimum of 48-hours before the scheduled start time of your appointment.

If you, the cardholder, cancel your appointment with less than 48-hours notice per this policy; it is considered a “Late-Cancellation” and is subject to a fee of up to 50% of the scheduled service(s).

Late appointment arrivals impacting the completion of service are subject to being charged the full price of the scheduled service(s) to the cardholder.

As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.

To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time.

Applicable taxes and fees will be retained and remitted.

If you have any questions or concerns about this Cancellation Policy, please contact us at:

Saelo Clinic

2030 Divisadero, San Francisco, 94115

Telephone: +1 (415) 294-0236

Email: info@saelo.xyz